The Information We Collect
When you use the Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
i. Account Registration. When you create an account with DropLoads, we collect the information you provide to us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your User profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
ii. DropLoader Information. If you apply to be a DropLoader, we will collect the
iii. Ratings and Feedback. When you rate and provide feedback about Riders or
Drivers, we collect all of the information you provide in your feedback.
iv. Communications. When you contact us or we contact you, we collect any
information that you provide, including the contents of the messages or attachments you send to us.
B. Information We Collect When You Use the Platform
i. Location Information. We collect this information to ensure easy and accurate
Delivery Services. The Platform collects location information (including GPS and WiFi data) differently depending on your settings and device permissions as well as whether you are using the platform as a DropLoader or Sender:
Senders: We collect your device’s precise location when you open and use the Platform, including while the Platform is running in the background from the time you request a ride until it ends.
DropLoaders: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in DropLoader mode. We also collect precise location for a limited time after you exit DropLoader mode in order to detect ride incidents and continue collecting it until a reported or detected incident is no longer active.
ii. Usage Information. We collect information about your use of the
Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
iii. Device Information. We collect information about the devices you use to access
the Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
iv. Communications Between DropLoaders and Senders. We work with a third party to facilitate phone calls and text messages between DropLoaders and Senders without sharing either party’s actual phone number with the other. Although we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the Platform, but we will always let you know we are about to do so before the call begins.
v. Address Book Contacts. You may set your device permissions to grant DropLoads access to your contact lists and direct DropLoads to access your contact list, for example to help you refer friends to DropLoads. If you do this, we will access and store the names and contact information of the people in your address book.
vi. Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the Platform and interact with advertisements, to make your DropLoads experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Platform.
C. Information that We Collect from Third Parties
i. Third-Party Services. Third-party services provide us with information needed for
core elements of the Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your DropLoads experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
Information to make the Platform safer, like any DropLoader screening information;
Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and
Information about you provided by specific services, such as demographic and market segment information.
ii. Referral Programs. If someone refers you to DropLoads, we will collect information about you from that referral including your name and contact information.
iii. Other Users and Sources. Other users or public or third-party sources such as
law enforcement, insurers, media, or pedestrians may provide us information about you (i.e., as part of an investigation into an incident or to provide user support).
How We Use Your Information
We use your personal information to do the following:
A. Provide the Platform. Your personal information enables DropLoads to provide a satisfactory experience on our platform. We may use your personal information to:
Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Calculate prices and process payments;
Allow DropLoaders or Senders to communicate regarding Deliveries and choose to share their location with others;
Communicate with you about your rides and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, or other promotions.
B. Maintain the Security and Safety of the Platform and its Users. To better provide you with a secure and safe DropLoads experience, we may use your personal information to:
Verify that DropLoaders meet applicable requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe Delivery behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent Users from the Platform.
C. Cultivate and Maintain the DropLoads Community. DropLoads strives to be a positive
presence in the community and build a user-network that reflects the same. To do this, we may use your personal information to:
Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and advertising to promote and grow the Platform; and
Help facilitate donations you choose to make through the Platform.
D. Provide Customer Support. Our goal is to provide the best possible experience to Users. To support Users when needed, we may use your personal information to:
Investigate and assist you in resolving questions or issues you have regarding the Platform; and
Provide support and respond to inquiries or concerns.
E. Improve the Platform. We are always working to enhance and improve your experience with the Platform, including providing new and helpful features. To do this, we may use your personal information to:
Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, identify, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, or other modeling.
F. Respond to Legal Proceedings and Obligations. In the event that we are legally
obligated to share or disclose information regarding the services that we provide, we may use your personal information to respond to any such requests, demands, or obligations.
How We Share Your Information
To make the Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between Users.
i. Sender Information Shared with DropLoaders. Upon receiving a request for Delivery Services, we share with the DropLoader: the Sender’s location, name, profile photo, rating, Sender statistics (like approximate number of Deliveries and years as a Sender), and information the Sender includes in their profile (like preferred pronouns). Once the Delivery is completed, we also eventually share, with the DropLoader, any rating and feedback from the Sender. (We remove the identity of the Sender associated with ratings and feedback when we share it with DropLoaders, but a DropLoader may be able to identify the Sender that provided the rating or feedback.)
ii. DropLoader Information Shared with Senders. Upon a DropLoader’s acceptance of a requested Delivery, we will share with the Sender: the DropLoader’s name, profile photo, preferred pronouns, rating, real-time location, as well as other information in the DropLoader’s profile, such as information DropLoaders choose to add (like country flag and why you drive) and DropLoader statistics (like approximate number of Deliveries and years as a DropLoader).
iii. Although we help DropLoaders and Senders communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Sender or DropLoader, including sharing actual contact information with your consent.
iv. Deliveries Requested or Paid for by Others. Some Deliveries may be requested
or paid for by others. If you participate in one of those Deliveries, we may share some or all of your Delivery details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your Delivery.
v. Referral Programs. If you refer someone to the Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Platform with that user. For example, a referral source may receive a bonus when you join the Platform or complete a certain number of rides and would receive such information.
B. Sharing with Third-Party Service Providers for Business Purposes.
Depending on whether you’re a DropLoader or Sender, DropLoads may share the following categories of your personal information to provide you with a variety of the Platform’s features and services:
Personal identifiers, such as your name, address, email address, date of birth, government identification number (such as social security number), license information, and insurance information;
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as Delivery information, DropLoader/Sender statistics and feedback, and Driver/Sender transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
We disclose those categories of personal information to service providers to fulfill the
following business purposes:
Maintaining and servicing your DropLoads account;
Processing or fulfilling Deliveries;
Providing customer service;
Processing Sender or DropLoader transactions;
Processing DropLoader applications and payments;
Verifying the identity of users;
Detecting and preventing fraud;
Processing insurance claims;
Providing DropLoader loyalty and promotional programs;
Providing marketing and advertising services to DropLoads;
Providing requested emergency services;
Providing analytics services to DropLoads; and
Undertaking internal research to develop or enhance the Platform.
C. Sharing Information for Legal Reasons or to Protect the Platform.
We may share your personal information in response to a legal obligation, or if we have
determined that sharing your personal information is reasonably necessary or appropriate to:
Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public, as required or permitted by law.
D. Sharing Information in Connection with Sale or Merger.
We may share your personal information while negotiating or in relation to a change of
corporate control such as a restructuring, merger, or sale of our assets.
E. Sharing Upon Further Direction from Users.
With your permission or upon your direction, we may disclose your personal information
to interact with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide the Platform to you and our other users. This means that we keep your profile information for as long as you maintain an account. We retain transactional information, such as rides and payments, for at least seven years to ensure that we can perform legitimate business functions, like accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information, however, we cannot guarantee the security of your information, including from unauthorized intrusions or acts by third parties.
Your Rights and Choices Regarding Your Data
DropLoads provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users.
i. Email Subscriptions. You can always unsubscribe from our commercial or
promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Platform.
ii. Text Messages. You can opt out of receiving commercial or promotional text
messages by texting the word STOP to [XXXXX] from the mobile device receiving the messages. You may also opt out of receiving all texts from DropLoads (including transactional or relational messages) by texting the word STOPALL to [XXXXX] from the mobile device receiving the messages. Note that opting out of receiving all texts may impact your use of the Platform. DropLoaders can also opt out of DropLoader-specific messages by texting STOP in response to a Driver SMS. To re-enable text messaging, you can text START in response to an unsubscribe confirmation SMS.
iii. Push Notifications. You can opt out of receiving push notifications through your
device settings. Please note that opting out of receiving push notifications may impact your use of the Platform (such as receiving a notification that your ride has arrived).
iv. Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
v. Location Information. You can prevent your device from sharing location
information through your device’s system settings. But if you do, this may impact DropLoads’ ability to provide you with our full range of features and services.
vi. Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Platform.
vii. Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Platform does not currently support Do Not Track requests at this time.
viii. Deleting Your Account. If you would like to delete your DropLoads account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
B. California Residents.
The California Consumer Privacy Act provides some California residents with the
additional rights listed below. To exercise these rights, see the “Exercising Your California Privacy Rights” section or visit our privacy homepage.
i. Right to Know. You have the right to know and see what data we have collected
about you over the past 12 months, including:
The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose for collecting your personal information;
The categories of third parties with whom we have shared your personal
The specific pieces of personal information we have collected about you.
ii. Right to Delete. You have the right to request that we delete the personal
information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
Complete your transaction;
Provide a good or service to you;
Perform a contract between us and you;
Protect your security and prosecute those responsible for breaching it;
Fix our system in the case of a bug;
Protect the free speech rights of you or other users;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code §1546 et seq.);
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation; or
Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
iii. Other Rights. You can request certain information about our disclosure of
personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
iv. Exercising Your California Privacy Rights. To request access to or deletion of
your personal information, or to exercise any other data rights under California law, please contact us using one of the following methods:
Website. You may visit our privacy homepage to authenticate and exercise rights via our website.
Email Webform. You may write to us to exercise rights. Please include your full name, email address, and phone number associated with your use of the Platform, along with why you are writing, so that we can process your request in an efficient manner.
We aim to respond to a consumer request for access or deletion within 45 days
of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Links to Third-Party Websites
The Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
We may update this policy from time to time as the Platform changes and privacy law evolves. If we update it, we will do so online and, if we make material changes, we will let you know through the Platform or by some other method of communication, such as email. When you use the Platform, you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.